SERVİCE DESK ENGİNEER

Required competencies:
- Higher education degree in Computer Science or
related subjects (BS, MS is desirable)
- Experience participating in IT projects
- Windows Server - administrator-level
- SQL Server is at the administrator level
- Mail services - understanding the operation of the main mail protocols SMTP/POP3/IMAP
- Experience with Exchange
- Knowledge of TCP/IP, UDP, SNMP, HTTP, LDAP protocols
- HTML/CSS – Basic Knowledge
- Basic knowledge of Python and/or PowerShell – scripting
- Java Script – Basic Knowledge, Scripting
- SDP Rest API
- Knowledge and understanding of the basics of ITIL
- System development, performance monitoring, vulnerability remediation
- Skills in writing SQL queries
- Proficiency in English at a level not lower than B2

Additional requirements:
- At least 3 years of experience in administering Service Desk systems (BMC Remedy, Servicedesk
PLus/MSP, etc.)
- Power BI experience as an advantage
- Certifications - ITIL, CompTIA A+ as an advantage
- Experience in integrating Service Desk with external systems (LDAP, MAIL, including using the REST
API)
- Experience with VMware and Hyper-V virtualization systems