RECEPTİON

1 Obligations
1.1 To provide answers to customers requests concerning company’s product and services and carry of obligations properly.
1.2 To accept the shipments from customers, to use special DHL Express applications and programmes to create airwaybills and other transport documents as per .company’s internal operational instructions and rules.
1.3 To inspect the shipments content and assist with packaging to customers in accordance with safety policy and DHL Express global operational standards.
1.4 To inform customers about optional services and propose to customers such services.
1.5 To inform customers regarding tariffs and transit time correctly.
1.6 To track shipments and provide to customers current status information.
1.8 To try to solve customers issues (claims) without management if possible. To inform management as soon as possible, if there is written claims.
1.9 To follow the work schedule strictly in accordance with customers department rules.
1.10 To undertake oral and written instruction of the department management, linked with carry of position obligations with providing reports accordingly.
1.11 Compliance with company’s discipline, internal labor regulations, labor protection, safety and fire safety requirements.
1.12 To take care the Employer’s property and equipment as well as the other employees equipment and property.

2. Qualification and work experience requirements.
2.1. Higher education;
2.2. English-Intermediate; Russian-Intermediate; Azerbaijani-Fluent;
2.3. To work with MS Office programmes;
2.4. Well-bred speech;
- 2.5. Good analitycal skills
- 2.6. Attention to details
- 2.7. Work experience in Customer Service sphere recommended
- 2.8. Sales skills - advantage

3. Working hours:
- From Monday till Friday 09:00 a.m. – 18.00 p.m. - On Saturday - from 09:00 a.m. till 15.00 p.m.
- Meal time: 13:00-p.m.-14:00-p.m.
- Remark: Salary information will be provided to candidate during Interview
- Farajova Inara (you can contact us until 18:00 on days 1-5)