CALL CENTER MANAGER

2000 - 2500 ₼

Əlaqə Məlumatları
Şəhər	Bakı
Yaş	20 - 55 yaş
Təhsil	Ali
İş təcrübəsi	1 ildən 3 ilə qədər
Əlaqədar şəxs	SF Azerbaijan MMC / Sun Finance Group
Telefon	(051) 536-42-07
E-mail	careers@sunfinance.group
Elanın tarixi	03-06-2022
Bitmə tarixi	03-07-2022

İş barədə məlumat

- Organization of efficient work of the Call Center
- Monitoring KPIs of operators
- Develop and optimize processes and procedures aimed at improving customer service
- Ensure customer satisfaction is maintained and improved
- QA control of call-center operators (listening and assessing the quality of conversations, identifying and correcting errors)
- Develop and monitor the implementation of measures to increase customer loyalty

Namizədə tələblər

- Experience in a relevant position 2+ years
- Understanding of a call center operation
- Knowledge of CRM systems
- Understanding contact center metrics, analytics, and ability to influence any of them
- Strong leadership qualities, ability to work on results
- Fluent in Azerbaijani and Russian languages, English will be considered as a plus
- Honest and decent personality

CALL CENTER MANAGER

BƏNZƏR İŞ ELANLARI

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